Terms and Conditions of Use

1. Introduction

Welcome to Prepivora AI.

These Terms and Conditions of Use ("Terms") govern your access to and use of the Prepivora AI website at https://prepivora.com, the Prepivora AI interview practice platform, and all related features, content and services (collectively, the "Services").

Prepivora AI ("Prepivora AI", "we", "us" or "our") provides an artificial intelligence-powered interview practice platform designed to help individuals prepare for interviews, improve their communication skills and receive structured performance feedback.

By accessing our Services, creating an account, starting a free interview or purchasing an interview session, you agree to these Terms and acknowledge our Privacy Policy.

If you do not agree to these Terms, you must not use the Services.

These Terms apply to users worldwide, subject to mandatory consumer protection laws and other applicable legal requirements.

2. Eligibility

2.1 Minimum age

You must be at least 18 years old to create an account or use Prepivora AI.

By using the Services, you represent that you are at least 18 years old and legally capable of entering into a binding agreement.

The Services are not intended for children or individuals under 18.

We may take reasonable steps to verify eligibility and restrict or terminate access where we reasonably believe a user does not meet these requirements.

2.2 Individual and organisational use

Prepivora AI is designed for job seekers, students, graduates, career changers and professionals.

Educators, career coaches and training organisations may also use the Services to support interview preparation.

If you access the Services on behalf of an organisation, you represent that you have the authority to accept these Terms on its behalf.

3. Description of Services

Prepivora AI provides simulated interviews using artificial intelligence.

Available features include:

• Realistic AI-generated interview questions.
• Adaptive follow-up questions based on your responses.
• Mixed, behavioral and technical interview options.
• Easy, medium and hard difficulty settings.
• One, two or three follow-up questions per question.
• Practice mode, providing feedback after each question.
• Real interview mode, providing feedback at the end.
• Structured, rubric-based performance assessments.
• Downloadable PDF feedback reports.

The Services are designed for educational purposes, interview preparation and professional skills development.

Prepivora AI is not an employment agency or recruitment service and does not replace human judgment in employment decisions.

We may modify, improve or update the Services from time to time, subject to applicable law and our obligations to users.

4. Account Registration and Security

Certain Services may require a registered user account.

You agree to provide accurate, complete and current registration information and to maintain the confidentiality of your account credentials.

You are responsible for taking reasonable precautions to protect your account from unauthorised access.

You must promptly notify us through our Contact page if you suspect unauthorised access or misuse.

You must not transfer or sell your account or permit others to use your credentials to circumvent account or purchasing restrictions.

We may temporarily restrict account access where reasonably necessary to investigate suspected fraud, security threats or material violations of these Terms.

5. Free Interview Trial

Prepivora AI offers a one-time free interview trial.

The free trial provides:

• One 5-minute interview.
• Access to the same features included in paid interviews.
• Adaptive interview questions.
• Interview customization.
• Structured feedback and performance assessments.
• A downloadable PDF feedback report.

No credit card is required to start the free trial.

The free trial is limited to one trial per email address.

Users must not create multiple accounts or use different email addresses to circumvent the free trial restriction.

We reserve the right to investigate and prevent suspected free trial abuse, including restricting access where there is reasonable evidence of misuse.

6. Paid Interview Sessions

6.1 Pricing

Prepivora AI operates on a pay-as-you-go basis.

The available interview options are:

Interview	Duration	Price
Free trial	5 minutes	Free
Short interview	15 minutes	$5 USD
Extended interview	60 minutes	$15 USD
Full interview	90 minutes	$20 USD

All interview options include the same features. Only the interview duration differs.

The maximum available interview duration is 90 minutes.

6.2 No subscriptions

Prepivora AI does not offer recurring subscriptions under its current pricing model.

Each paid interview is a one-time purchase.

There are no automatic renewals or recurring subscription charges.

6.3 Session tokens

Each paid interview purchase provides one session token corresponding to the purchased interview duration.

A session token:

• Provides access to one interview of the selected duration.
• Is consumed when the interview begins.
• Cannot be reused after the interview has started.
• Cannot be divided into multiple interviews.
• Cannot be transferred to another user.
• Does not allow unused interview minutes to carry over to another session.

Users may purchase one session token in a single transaction.

6.4 Token expiration

Unused paid session tokens expire 14 days after purchase.

You are responsible for starting purchased interview sessions before their expiration dates.

Expired tokens cannot ordinarily be used, restored or exchanged, except where required by applicable law or otherwise approved by Prepivora AI.

The 14-day expiration period does not limit any mandatory consumer rights.

6.5 Interview duration

Once an interview begins, the selected duration applies.

Unused minutes cannot be transferred to another interview.

An interview cannot be divided into multiple sessions using the same token.

Technical interruptions are handled under Section 8.

7. Payments and Billing

7.1 Payment processing

Paid interview purchases are processed through Stripe.

By purchasing an interview, you authorise the applicable one-time payment.

Payment transactions may be subject to Stripe's terms and the conditions of your payment provider.

7.2 Currency and taxes

All advertised prices are in United States dollars (USD).

Applicable sales taxes or other transaction taxes are calculated and added at checkout where required.

Your bank or payment provider may apply currency conversion fees or other charges.

7.3 Pricing changes

We may change prices for future purchases.

Any changes will be displayed before checkout.

Price changes will not affect the amount already paid for previously purchased interview tokens.

7.4 Payment errors

If you believe a payment has been processed incorrectly, please submit an inquiry through our Contact page with relevant transaction details.

We will investigate reported billing errors and provide any remedy required by applicable law.

8. Refunds, Cancellations and Technical Problems

8.1 Change-of-mind refunds

Prepivora AI does not ordinarily provide refunds solely because a user changes their mind after purchasing an interview session.

However, we may consider discretionary refund requests for unused and unexpired session tokens.

Discretionary refunds are assessed individually, taking into account the circumstances of the request.

Nothing in this section limits any refund, cancellation or other rights available under applicable consumer protection laws.

8.2 Refunds for technical failures

If a paid interview is materially interrupted or cannot be completed because of a verified technical problem attributable to Prepivora AI, we will investigate the issue.

Where appropriate, we may offer:

• A replacement session token of the same purchased duration.
• A refund of the affected session.
• Another reasonable remedy agreed with the user.

Where applicable law entitles the user to choose a particular remedy, that right takes precedence over our discretionary remedies.

8.3 Reporting technical problems

To report a technical issue or request a refund, please submit a request through our Contact page.

Please provide, where available:

• Your account email address.
• The approximate date and time of the affected interview.
• The purchased interview duration.
• A description of the problem.
• Any relevant error message or supporting information.

We may request additional information reasonably necessary to investigate the issue.

8.4 User-side technical issues

Users are responsible for maintaining compatible devices, browsers, microphone permissions and internet connectivity.

Technical problems caused solely by a user's equipment, internet connection or misuse of the Services do not automatically entitle the user to a refund or replacement.

We may nevertheless provide assistance at our discretion.

8.5 Statutory consumer rights

Our Services come with guarantees and protections that may apply under the Australian Consumer Law and other applicable consumer protection legislation.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

In particular, where the Services fail to meet applicable consumer guarantees, users may be entitled to remedies including re-performance, cancellation, refunds or compensation, depending on the circumstances and applicable law.

9. Artificial Intelligence and Automated Feedback

9.1 AI-generated content

Prepivora AI uses artificial intelligence to generate interview questions, follow-up questions, feedback, performance assessments and scores.

These outputs are intended to support interview practice and professional development.

AI-generated outputs may occasionally contain errors, inaccuracies, omissions or inconsistent assessments.

9.2 No guarantee of results

Prepivora AI does not guarantee that using the Services will result in:

• Employment or a job offer.
• An invitation to a job interview.
• A promotion or salary increase.
• A particular interview score.
• Improved performance in every real-world interview.
• A favourable assessment by an employer or recruiter.

Actual interview and employment outcomes depend on numerous factors outside our control.

9.3 AI assessments are advisory

AI-generated scores, recommendations and assessments are provided for practice and educational purposes.

They are not definitive assessments of a person's professional competence, employability or suitability for a particular position.

You should use independent judgment when interpreting feedback and deciding how to apply it.

9.4 Human decision-making

Prepivora AI does not replace human interviewers, recruiters or hiring managers.

The Services are not intended to make binding employment decisions or determine eligibility for employment.

10. User Content and Interview Data

10.1 User Content

When using the Services, you may provide:

• Interview responses.
• Audio recordings.
• Text answers.
• Professional background information.
• Other information voluntarily included in interview practice.

This information is referred to as "User Content".

10.2 Ownership

You retain ownership of any intellectual property rights you hold in your original User Content.

Submitting content to Prepivora AI does not transfer ownership of that original content to us.

10.3 Permission to process content

You grant Prepivora AI a limited, non-exclusive permission to process your User Content as reasonably necessary to provide the Services.

This includes processing content to:

• Conduct AI interview sessions.
• Generate transcripts.
• Produce questions and follow-up questions.
• Generate feedback and scores.
• Create downloadable PDF reports.
• Maintain service functionality and security.
• Investigate technical issues and provide support.

Processing of personal information is governed by our Privacy Policy and applicable privacy laws.

10.4 AI model training

We do not use your interview recordings, transcripts or scores to train shared AI models without your explicit consent.

Any optional AI model-training activities involving your personal information will be subject to applicable privacy requirements.

10.5 Responsibility for submitted content

You are responsible for ensuring that your User Content is lawful and that you have the necessary rights to submit it.

You must not knowingly submit information that infringes another person's intellectual property, privacy or confidentiality rights.

We encourage you not to include unnecessary sensitive personal information, confidential employer information or third-party personal information in interview responses.

11. Interview Reports and Intellectual Property

11.1 Platform ownership

Prepivora AI and its licensors retain ownership of their respective rights in the platform, software, website design, trademarks, branding, proprietary interview question library and other protected materials.

You may not reproduce, distribute, reverse engineer, commercially exploit or systematically extract these materials without authorisation, except where permitted by law.

11.2 User reports

Users may download, store, reproduce and share feedback reports generated for their own interview sessions.

Permitted uses include:

• Personal interview preparation.
• Educational and professional development.
• Sharing reports with career coaches or mentors.
• Sharing reports with educators or training providers.
• Sharing reports with prospective employers or recruiters.
• Incorporating feedback into personal development materials.

To the extent Prepivora AI holds intellectual property rights in a report generated specifically for you, we grant you a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, store and share that report for these purposes.

This licence does not transfer ownership of Prepivora AI's underlying technology, proprietary question library, software or scoring methodology.

11.3 AI-generated material

AI-generated content may not always qualify for copyright or other intellectual property protection.

Nothing in these Terms guarantees exclusive ownership or intellectual property protection over AI-generated material.

11.4 User responsibility

You are responsible for deciding whether and with whom to share your interview reports.

Reports may contain personal information, interview responses and performance assessments.

We recommend reviewing reports before sharing them with third parties.

12. Data Retention and Deletion

12.1 Interview data retention

Prepivora AI retains interview-related information while it remains associated with your active account, unless you delete that information or close your account, subject to applicable legal and operational requirements.

Interview-related information may include:

• Audio recordings.
• Interview transcripts.
• Interview answers.
• AI-generated feedback.
• Performance scores.
• Downloadable reports and related records.

12.2 User-initiated deletion

Users may delete their interview information through available account functionality.

When a deletion request is processed, we will take reasonable steps to delete or de-identify the relevant personal information, subject to applicable legal requirements and legitimate retention obligations.

12.3 Account deletion

Users may request account deletion through their account settings.

Account deletion will initiate the closure of the account and deletion or de-identification of associated personal information, except where continued retention is legally required or permitted.

If you experience difficulties deleting your account or have questions about the deletion process, please use our Contact page.

12.4 Exceptions and backups

Certain information may need to be retained for purposes including:

• Compliance with legal obligations.
• Financial and transaction recordkeeping.
• Fraud prevention and security.
• Resolving disputes or legal claims.
• Other purposes permitted or required by applicable law.

Information held in backup systems may remain temporarily until the relevant backup retention cycle is completed.

We will not retain identifiable information longer than reasonably necessary for lawful purposes.

Further details are provided in our Privacy Policy.

13. Account Closure and Unused Credits

13.1 Voluntary account closure

You may close your Prepivora AI account through the account settings.

Before closing your account, you should review any unused session tokens.

13.2 Unused tokens

We recommend using all valid, unexpired session tokens before requesting account closure.

If you voluntarily close your account while unused session tokens remain, those tokens will ordinarily become unavailable and will not automatically be refunded.

We may consider discretionary refund requests for unused and unexpired tokens. Requests can be submitted through our Contact page.

This provision does not affect statutory refund rights or remedies available under applicable law.

13.3 Account closure following a service issue

If account closure results from a material failure by Prepivora AI to provide purchased Services, any applicable consumer rights and remedies will continue to apply.

13.4 Effect of closure

Following account closure:

• Access to the account will cease.
• Unused session tokens will no longer be accessible.
• Interview data will be handled in accordance with Section 12.
• Relevant legal, financial and contractual obligations may continue where applicable.

14. Acceptable Use

You agree to use Prepivora AI lawfully and responsibly.

You must not:

• Use the Services for unlawful or fraudulent activities.
• Attempt to access another user's account.
• Interfere with the security or operation of the platform.
• Introduce malware or malicious code.
• Attempt to bypass payment or session-token restrictions.
• Abuse the free trial system.
• Use unauthorised automated tools to scrape platform content.
• Reverse engineer proprietary technology except where permitted by law.
• Infringe the intellectual property rights of Prepivora AI or third parties.
• Submit unlawful, abusive or harmful content.
• Impersonate another person.
• Resell interview sessions or access without authorisation.
• Use the Services in a manner that materially disrupts other users.

We may investigate suspected violations and take proportionate action, including warnings, restrictions, suspension or account termination.

15. Service Availability

We aim to provide reliable access to Prepivora AI.

However, service availability may be affected by:

• Maintenance and updates.
• Network or infrastructure problems.
• Third-party provider interruptions.
• AI-processing failures.
• Security incidents.
• Events outside our reasonable control.

We do not guarantee that the Services will always be available without interruption.

We will take reasonable steps to address problems within our control.

Where a service failure affects a paid interview, Section 8 and applicable consumer protection laws will govern the available remedies.

16. Privacy and Data Protection

We respect your privacy and aim to handle personal information responsibly.

Our Privacy Policy explains:

• What personal information we collect.
• How interview recordings and transcripts are processed.
• How AI-generated assessments are handled.
• How information may be shared with service providers.
• How personal information is stored and protected.
• How users can exercise applicable privacy rights.
• How personal information may be transferred internationally.
• How users can request access, correction or deletion.

We do not sell personal information.

We do not use interview recordings, transcripts or scores to train shared AI models without explicit consent.

Our handling of personal information is subject to applicable privacy and data protection laws.

For privacy-related questions or requests, please use our Contact page.

17. Disclaimers

Prepivora AI provides an AI-powered interview preparation service.

While we aim to deliver useful, relevant and reliable features, we do not warrant that every AI-generated response, score or recommendation will be accurate, complete or suitable for every situation.

The Services are not professional recruitment advice or a guarantee of employment.

To the extent permitted by law, the Services are provided on an "as available" basis.

Nothing in this section excludes or limits any warranty, guarantee or other legal protection that cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, Prepivora AI is not responsible for indirect or consequential losses arising from the use of the Services where such liability may lawfully be excluded.

This may include lost employment opportunities, anticipated earnings or business opportunities, subject to applicable law.

Prepivora AI is not responsible for independent hiring decisions made by employers, recruiters or other third parties.

We do not impose a fixed monetary cap on liability under these Terms.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

Nothing excludes liability for fraud, wilful misconduct or other conduct for which liability cannot lawfully be excluded.

19. Suspension and Termination

We may temporarily suspend or restrict access to the Services where reasonably necessary to:

• Address a material breach of these Terms.
• Prevent suspected fraud.
• Protect platform security.
• Investigate unauthorised access.
• Comply with legal obligations.
• Prevent material disruption of the Services.

Where reasonable and practicable, we may provide notice of the restriction and an opportunity to address the issue.

We may terminate accounts for material or repeated violations of these Terms, subject to applicable law.

Any unused paid session tokens will be handled according to the circumstances of termination and applicable consumer rights.

If you wish to dispute an account suspension or termination, please submit an inquiry through our Contact page.

20. Third-Party Services

Prepivora AI uses external service providers to support its operations.

These may include:

• Stripe for payment processing.
• Cloud hosting and infrastructure providers.
• AI and speech-processing providers.
• Security and technical service providers.
• Customer support and communication services.

Third-party providers may operate under their own terms and privacy policies.

We are not responsible for the content or independent operations of third-party websites outside our control.

Where third parties process personal information on our behalf, our applicable privacy obligations continue to apply.

21. Changes to These Terms

We may update these Terms to reflect changes in:

• Service functionality.
• Business operations.
• Technology.
• Security requirements.
• Legal and regulatory obligations.

When changes are made, we will update the "Last updated" date.

Where required by law, we will provide appropriate notice or obtain consent before material changes take effect.

Changes will not retrospectively remove statutory rights or remedies associated with existing purchases.

The current version of these Terms will be available at https://prepivora.com/terms/.

Continued use of the Services after updated Terms take effect may constitute acceptance where permitted by applicable law.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.

The parties submit to the jurisdiction of the courts of Victoria, Australia, subject to any mandatory jurisdictional rights available under applicable law.

If a dispute arises concerning the Services, we encourage you to contact us first through our Contact page.

We will make reasonable efforts to investigate and resolve complaints.

If a dispute cannot be resolved informally, either party may pursue available legal remedies through a court, tribunal or other competent dispute resolution body.

Nothing in these Terms prevents users from exercising mandatory consumer rights or accessing regulatory authorities and dispute resolution mechanisms available under applicable law.

23. General Provisions

23.1 Entire agreement

These Terms, together with any additional terms expressly applicable to a particular service or purchase, govern your use of Prepivora AI.

Our Privacy Policy provides further information about the handling of personal information.

23.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23.3 No waiver

Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

23.4 Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights or obligations in connection with a legitimate merger, acquisition or business restructuring, subject to applicable law and users' rights.

23.5 Language

These Terms are written in English.

Any translated versions will be interpreted in accordance with applicable law.

24. Contact Us

If you have questions, concerns or requests relating to these Terms or the Prepivora AI Services, please use our official Contact page.

Prepivora AI

Website: https://prepivora.com

Contact page: https://prepivora.com/contact/

Support hours: Monday to Friday, 08:00–18:00 UTC

You may use the Contact page for:

• General inquiries about the Services.
• Account registration and access issues.
• Billing and payment questions.
• Refund and cancellation requests.
• Technical problems and interrupted interviews.
• Account deletion and data-related requests.
• Privacy inquiries.
• Complaints and dispute resolution.
• Questions about these Terms and Conditions.

We aim to respond to inquiries within a reasonable period.